When will my order arrive?
Orders within Australia will be shipped within three business days. Once shipped, the estimated delivery time is 2-7 business days.
How can I check the status of my order?
You will be issued with a tracking number when your parcel has been sent.
How can I change my order or order details?
Contact us on contact.leilani@bigpond.com or 0431 679 691 as soon as possible and we will do our best to amend any issues.
How do I return my order?
You can return an item and receive an exchange by returning in store or lodging a return through contacting us at contact.leilani@bigpond.com and post to Shop 42, 328-336 North Rocks Road, North Rocks NSW 2126. We currently do not provide refunds. Please note all shipping costs are at the customer's expense.
Where can I find product sizing information?
Product sizing information can be found on every product page. Alternatively, you can contact our team for more information on a product.I bought online, can I exchange in store?
Yes, we will need your order number and proof of purchase.
Where are your stores located?
We are located in North Rocks Shopping Centre. Our boutique in Cherrybrook Village is now permanently closed.
Do you put items on hold?
We do not put items on hold.
Please use the following chart to determine your
size. This chart is based on general Australian standards. Email contact.leilani@bigpond.com if you would like to receive more information on the fit or shape of a particular garment.
Boho and Blue Soul sizing is more generous than the general standards with small being suitable for a size 8-10, medium suitable for a size 12-14, large suitable for a size 14-18 and one size is suitable for size 8-18 in most cases.
